Privacy Policy
Last Updated: March 15, 2025
Introduction and Scope
MaxSpot Digital ("we," "our," or "us") is committed to protecting your privacy and personal data. This comprehensive policy explains how we collect, use, store, and safeguard your information when you interact with our financial management communication platform at maxspotdigital.com.
This policy applies to all users of our services, including website visitors, registered users, and clients of our financial communication solutions. By accessing our platform, you acknowledge that you have read and understood these privacy practices.
This policy complies with Thailand's Personal Data Protection Act (PDPA) and international privacy standards to ensure your data receives comprehensive protection.
Information We Collect
Personal Information
- Contact details including name, email address, phone number, and business address
- Professional information such as job title, company name, and industry sector
- Account credentials and authentication information for secure platform access
- Payment information processed through secure third-party payment processors
- Communication preferences and subscription settings for our services
Usage and Technical Data
- Website interaction data including pages visited, time spent, and navigation patterns
- Device information such as IP address, browser type, operating system, and screen resolution
- Platform usage analytics to understand feature adoption and user behavior patterns
- Communication logs and support interaction records for service improvement
| Data Category | Collection Method | Primary Purpose |
|---|---|---|
| Registration Data | Direct user input | Account creation and management |
| Analytics Data | Automated tracking | Service optimization and improvement |
| Communication Data | Email and chat interactions | Customer support and service delivery |
How We Use Your Information
Your personal data serves specific business purposes that directly benefit your experience with our financial communication platform. We process information to deliver personalized services, maintain platform security, and continuously improve our offerings based on user feedback and behavior patterns.
- Providing access to our financial management communication tools and features
- Processing transactions and managing billing for premium services
- Sending important service updates, security notifications, and account-related communications
- Analyzing platform usage to enhance user experience and develop new features
- Maintaining platform security through fraud detection and prevention measures
- Complying with legal obligations and regulatory requirements in Thailand and internationally
We base our data processing on legitimate interests, contractual necessity, and legal compliance. Marketing communications are sent only with explicit consent, which you can withdraw at any time through your account settings or unsubscribe links.
Data Sharing and Disclosure
We maintain strict controls over data sharing and only disclose personal information when necessary for service delivery or legal compliance. Our approach prioritizes data minimization and ensures third parties meet our high privacy standards.
Authorized Third-Party Partners
- Payment processors for secure transaction handling and fraud prevention
- Cloud hosting providers who maintain our platform infrastructure with strong security measures
- Analytics services that help us understand user behavior while maintaining data anonymization
- Customer support tools that enable efficient response to user inquiries and technical issues
Legal and Regulatory Disclosure
We may disclose personal information when legally required by Thai authorities, court orders, or regulatory bodies. Such disclosures are made only to the extent necessary and in compliance with applicable data protection laws.
Your Privacy Rights
Under Thailand's Personal Data Protection Act and international privacy frameworks, you possess comprehensive rights regarding your personal data. We've established straightforward procedures to help you exercise these rights effectively.
Access Right
Request copies of your personal data we hold and understand how it's being processed within our systems.
Rectification Right
Update or correct inaccurate personal information through your account settings or by contacting our support team.
Erasure Right
Request deletion of your personal data when it's no longer necessary for the original collection purpose.
Portability Right
Obtain your data in a structured, commonly used format for transfer to another service provider.
Objection Right
Object to processing based on legitimate interests, including direct marketing communications.
Restriction Right
Limit how we process your data while disputes about accuracy or processing purposes are resolved.
To exercise any of these rights, contact us at info@maxspotdigital.com. We respond to privacy requests within 30 days and provide assistance throughout the process.
Data Security and Protection
We implement comprehensive security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our multi-layered approach combines technical, administrative, and physical safeguards.
- End-to-end encryption for data transmission and storage using industry-standard protocols
- Regular security audits and penetration testing by independent cybersecurity firms
- Access controls and authentication systems limiting data access to authorized personnel only
- Secure backup systems with geographic distribution and regular recovery testing
- Employee training programs on data protection best practices and security awareness
- Incident response procedures for rapid detection and mitigation of potential security breaches
Despite our robust security measures, no system is completely immune to risks. We continuously monitor emerging threats and update our security practices to maintain the highest protection standards for your information.
Data Retention and Deletion
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by applicable laws. Our retention periods vary based on data types and usage patterns.
| Data Type | Retention Period | Deletion Criteria |
|---|---|---|
| Account Information | Duration of active subscription plus 2 years | Account closure or user request |
| Transaction Records | 7 years from transaction date | Legal and tax compliance requirements |
| Support Communications | 3 years from last interaction | Service improvement and dispute resolution |
| Analytics Data | 2 years from collection date | Aggregated form for business insights |
When deletion occurs, we ensure complete removal from active systems and backups within 90 days. Some anonymized data may be retained indefinitely for statistical analysis and service improvement purposes.
International Data Transfers
As our platform serves users across multiple regions, we may transfer your personal data outside Thailand to countries that provide adequate protection levels or have appropriate safeguards in place.
- All international transfers comply with Thailand's cross-border data transfer requirements
- We use standard contractual clauses and binding corporate rules for adequate protection
- Cloud storage providers maintain data centers in jurisdictions with strong privacy laws
- Regular assessments ensure continued adequacy of protection in destination countries
Before any international transfer, we evaluate the privacy landscape of the destination country and implement additional safeguards when necessary to maintain your data protection standards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and provide personalized content. We provide clear information about cookie usage and obtain appropriate consent.
Cookie Categories
- Essential cookies required for basic website functionality and security features
- Performance cookies that help us understand how visitors interact with our website
- Functional cookies that remember your preferences and improve user experience
- Marketing cookies used to deliver relevant advertisements and measure campaign effectiveness
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may affect website functionality and your ability to access some features.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy best practices. Significant changes are communicated through email notifications and prominent website notices.
When updates occur, we provide a summary of key changes and allow reasonable time for you to review the new terms before they take effect. Continued use of our services after policy updates constitutes acceptance of the revised terms.
We recommend reviewing this policy periodically to stay informed about how we protect your personal information and any changes to our privacy practices.
Contact Information
For privacy-related inquiries, complaints, or requests to exercise your data rights, please contact us using the information above. We're committed to addressing your concerns promptly and transparently.